Staff Training & Store Management
WPA has partnered with FetchFind to bring hundreds of hours of industry-specific training and product education to the professionals who need it. Once you sign up for a subscription with FetchFind, you’ll have access to these courses that will help you master essential skills and elevate your customer service:
Staff Training
-
Bite PreventionLearn how to keep bites at bay, the easy way.
-
Canine Behavior & CommunicationGet the foundational knowledge you need to “speak dog.”
-
Canine DevelopmentDogs have different life stages — and different needs with each one. Get the information you need to accommodate every pup, whether they’re a newborn or a super senior.
-
Canine Health & WellnessLearn the basics of disease prevention, medication musts, common ailments and more.
-
Daycare & Boarding BasicsThis starter course covers playgroups, cleaning, safe handling and other essential skills.
Store Management
-
Food Merchandising GuidelinesGet a quick overview of what to consider when organizing your pet food displays.
-
Creating a Self-Funding Bonus StructureLearn how to develop a strategy that will boost your financials — as well as employee pay and morale.
-
Employee HandbookCustomize this template to your company’s and team’s needs, and keep everyone on the same page.
-
Five Principles of Outstanding Guest ServiceCreate exceptional experiences for all of your customers with these simple tips geared toward employees on the sales floor.
-
Sample Budgeting SpreadsheetGet a better handle on your store’s financials with this easy-to-use resource.